Reference

big hoki Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an account, verify your phone, use DANA or QRIS, and move between Live Baccarat, Bingo and other lobby…

Account dataWallet recordsCookie choicesAccess requests
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big hoki big hoki Privacy Policy for Your Account
HELP WITH RECORDS

Privacy Help Beside Your Account Path

A clear support route helps when a privacy request and a wallet record meet in the same account. Start from account help and include the phone number or email linked to your profile, the request you are making, and any relevant payment reference. We may ask for an account step to confirm that the request comes from you, without asking for your wallet password.

Team online

Access request

Ask our support desk for a copy of personal records connected with your big hoki account. Include your verified contact detail so we can locate the correct profile.

Payment record

If a DANA, OVO, GoPay or QRIS entry looks incorrect, send the payment reference through account help. We use the reference to check the stored status and reconciliation trail.

Correction path

Tell us which account detail needs changing, such as a phone number or email. We confirm account ownership first, then apply an eligible correction where local law permits.

ACCOUNT DATA PRACTICE

What We Do With Your Privacy Choices

We keep this Privacy Policy connected to the steps you actually take: opening an account, completing phone verification, signing in from a mobile browser and checking a wallet status.

Data collection

We collect account details, verification results, device signals and transaction references because those records help us authenticate access, match DANA or QRIS activity and respond to account questions.

Cookie control

Session cookies help keep your mobile browser connected after login, while preference cookies remember selected settings. Your browser controls whether cookies remain, and disabling them may interrupt account access.

Account protection

Phone verification is an account step before access. We also compare sign-in signals such as device and time patterns, helping us investigate unexpected entry without requesting your wallet password.

Retention basis

We retain personal and payment records for the period needed to operate the account, reconcile transactions, resolve disputes, protect access or meet applicable legal duties.

Change requests

You can request correction of an inaccurate contact detail or ask how a record is used. Send the request from your account path so ownership checks protect your profile.

Policy contact

For a privacy question, provide your account contact detail, request type and any DANA, QRIS or bank transfer reference. We use those facts to route the matter accurately.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the searches we hear most often before an account is opened. They explain wallet records, cookies, verification, access requests and local eligibility in direct terms, so you know what to send and what to expect when contacting us. If your question is not covered, use the account support path with the contact detail linked to your profile.

It covers account details, phone verification, device signals, cookies, game-area activity, payment references and support requests connected with your use of big hoki where local law permits.

No. We use payment references and status updates to match DANA or QRIS activity with your account. Your wallet password stays with the relevant payment service, not in our account records.

Phone verification helps confirm that you control the contact detail attached to the account. It also supports privacy requests, access checks and corrections when more than one device is used.

You can ask through account support for records linked to your profile. Include your verified phone or email, and we will assess the request and applicable access rights; eligibility depends on local law.

Session cookies help maintain your login as you move from a mobile browser to the lobby. Browser controls can remove or block them, but that may require another account sign-in.

We keep records only as long as needed for account operation, payment reconciliation, security checks, disputes or legal duties. The applicable period can depend on the record and local law.

Use account support and state whether the issue concerns your phone, email, DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We verify ownership before making an eligible correction.

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